Hiring based on experience and skills is passé, at least in the companies discussed in this article which cater to totally differently areas, they are Specialty Care Center (health care), ING Direct (retail banking), and Southwest Airlines (airlines). These companies look for the right attitude while hiring and train them for skills in-house. Their common reason is that’s the only way to re-energize and renew an industry. It’s very difficult to that with veterans, as you need to untrain and then retrain them –Arkadi Kuhlmann, founder and CEO of ING Direct USA says he is open to hiring a dancer or a captain in the Israeli army as they can learn about banking, in contrast its much more challenging to get banker to unlearn their bad habits.
Source: HBR