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Brett Hurt, Founder and CEO of Bazaarvoice

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Brett Hurt

 

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Name – Brett Hurt
Title – Founder & CEO
Headquarters - Austin, TX
Date founded - 2005
http://www.bazaarvoice.com/
Four Austin entrepreneurs win awards; S&P index drops Guaranty
Saturday, May 30, 2009

Austin entrepreneurs celebrated their own Thursday night at the annual Entrepreneur of the Year Awards, sponsored by Ernst & Young.
Three area entrepreneurs won awards: Doug Harrison, founder and chief
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About The Firm ( http://www.bazaarvoice.com )

Bazaarvoice brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways that drive measurable results to your business. Our mission is to help your customers build your business.

Bazaarvoice means voice of the open marketplace. And as much as that defines our vision, it also defines the way we work.

First, we believe there's an entrepreneur in everyone. Openness and integrity are traits of every Bazaarvoice employee – and they are the foundation for trust and teamwork. Passion is the wellspring of fun and excellence. Accountability and execution are characteristics of a winning team, and therefore they are energizing and not feared. And yet, we seem to not take ourselves too seriously and get together often to celebrate our accomplishments, serve the community, and learn from our mistakes. Here is how we define our culture:

1. Passion

Passion fuels us. It drives us to recruit and train the best members for our team, to relentlessly innovate for consumers and our customers, to execute with the highest expectations of ourselves, and to celebrate our achievements.

2. Execution

Execution is our mantra. We are strong competitors, we take action quickly, we meet our deadlines and beat our goals. We constantly reach with our vision.

3. Excellence

Excellence is our bar. We settle for nothing but the best for our clients and involve them in our decisions. We strive for excellence in our interactions with each other, partners, prospects, and investors.

4. Teamwork

Teamwork is of the utmost importance. We trust each other and treat each other with integrity and respect as people. We focus on the success of the team to achieve our goals because we believe that the team can accomplish much more than the individual. We involve our family as our extended team.

5. Openness

Openness is our standard. No matter how large we grow, we communicate openly and honestly with each other. All managers have an open-door policy and strive to never be blindsided by any issue. We give feedback frequently and forthrightly.

 

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Brett 's Bio

Brett 's Blog

Brett 's Social Contribution

Brett has grown Bazaarvoice exponentially since its inception in 2005, positioning Bazaarvoice as a leader in the burgeoning social commerce industry. A seasoned executive, Brett has a history of turning groundbreaking ideas into leading businesses, as he previously founded Coremetrics and grew it into a leading worldwide web analytics firm.

He started programming when he was seven years old, launched a BBS on a 110-baud modem when he was ten, and created one of the first Internet-based multiplayer games in 1990. Brett holds an MBA in High-Tech Entrepreneurship from the Wharton School at the University of Pennsylvania and a BBA in Management Information Systems from the University of Texas at Austin.
Brett is one of the few, the proud – a native Austinite. Outside of Bazaarvoice, his biggest project is raising Rachel, his beautiful daughter, with Debra, his wonderful wife. He also enjoys spending time with their sometimes insane miniature pinscher, Onyx, and reading AlwaysOn, Business Week, Wired, and almost anything written by Bruce Sterling, William Gibson, or Neal Stephenson (except for the Baroque Cycle… sorry, Neal).
His interests are Internet marketing, data mining and warehousing, business intelligence, ASP business models, analytics, eCommerce, word-of-mouth marketing, blogging, consumer/user-generated content, social media, social commerce.

I’m thrilled and humbled to announce that we were named Austin’s Best Place to Work!  The full article in the Austin Business Journal (ABJ) is here (and you can watch my acceptance speech here).  It’s our third year on the list of best medium-sized companies to work for, and this year we are

Bazaarvoice CEO Brett Hurt Sets Example for Entrepreneurship  

In late 2008 I interviewed Bazaarvoice CEO Brett Hurt for a series on my blog titled the "Celebrate Austin Entrepreneurship Project".  He was gratious with his time and answers.
Recently Brett won both the 2009 Austin Under 40 Award and  the 2009 Ernst & Young Entrepreneur of the Year Award.  He is a great example of the entrepreneurial spirit that makes Austin great.
 
Here is the interview from last year:
 
I am not sure that anyone could properly "Celebrate Austin Entrepreneurship" and not highlight Brett Hurt and Bazaarvoice. The company is one of the most talked about and fastest growing in Austin. Beyond their leadership position in helping large companies / brands understand and utilize the best of social media conversations to drive business, it is just a cool place to work.
 
echnologies enable consumers to write product reviews and contribute user-generated content on leading e-commerce websites, helping build online sales using authentic customer opinions. They bring the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways that drive measurable results to your business.     Bazaarvoice t
 
 
I asked Brett to answer a few questions about culture, entrepreneurship and Austin:
Thom:What is it that makes Bazaarvoice special?
 
Brett:The executive team really focuses on our culture. And I really mean “focus” – actions not words. I spearhead that focus as our CEO and our head of HR calls me the “Chief Culture Guide”. Since the inception of our company, we spend 20-25% (3-4 hours) of our executive team quarterly strategy meeting discussing culture. Our best brainstorms have come out of thesefierce conversations.
I take culture very seriously for three primary reasons. First, I believe it leads to better performance – it can be measured in our client renewal rate, which is critical as an ASP (or SaaS) business, as well as our win-rate versus competition. Second, it makes it more fun for all us – including me. I sometimes pinch myself when I wake up in the morning; I truly love my job and the Bazaarvoice team. It is very humbling to see our team embrace the culture.

Bazaarvoice

I have several friends who work for this company, and everyone of them raves about the technology, the opportunity, and the culture. Serial entrepreneur and CEO Brett Hurt is the c0-founder of the company and a man who is passionate about building more than just a company.... he is crazy about the culture.

 
finally #1 (up from #2 last year).

When we started Bazaarvoice, Brant and I knew culture was important. Sam and Andy quickly came on board and embodied that same focus. We knew that we needed the smartest people available, with entrepreneurial spirit and tons of passion, and in four years, through massive growth, we have not let go of our high standards, and we have never taken our eye off culture.

Each year, companies are invited to enter this competition, where employees anonymously fill out a survey asking about things like their trust in management, the level of appreciation they feel, and if they feel they are making a real contribution to their organization. What’s unique about our company is that we, in essence, ask these questions every quarter. Our employees have comprehensive performance evaluations with their managers each quarter, and we use MBOs (Management By Objectives) that we build together with employees to ensure they always know how what they do fits into the “bigger picture” at Bazaarvoice. Managers have regular one-on-one meetings with each employee, with the goal being no surprises at that quarterly evaluation.

What’s more, every employee evaluates managers (including the executives and me) each quarter through an online survey where they rate us on whether or not we are living our culture. I’ve had managers tell me how much they appreciate this – it really uncovers blind spots for them (me too), plus it gives employees a great way to give feedback to their boss. There is no fear of repercussion and we regularly emphasize the lessons learned in the great business book, Fierce Conversations (required reading at Bazaarvoice).

I’m proud to say we got an amazing 96.81 out of 100 possible points on the employee satisfaction survey. It helps me know that the open communication and culture we’ve created at Bazaarvoice is working for our employees. But we never rest on our laurels here. As a matter of fact, we just concluded our two-day executive team quarterly strategy off-site meeting where we had an impassioned discussion (like usual) about how to take our culture to the next level. We have never missed our quarterly meeting and culture has always been a key focus of our agenda.

To celebrate this cultural milestone, I’m taking the entire Austin team to celebrate at the movies – in our own theater to see Terminator Salvation.  And at a theater equipped with motion seats, no less.  We’ll see if it is worth talking about (the pre-buzz has been “interesting” and we are the 4th city in the US to get these).

The ABJ photo above was taken at our quarterly All Hands meeting at the Alamo Drafthouse, and it really exemplifies the fun atmosphere of these meetings. That’s our CMO, Sam, about to hit our huge, 52” gong – another fun Bazaarvoice tradition (and supposedly this 52″ was only one of two left in China that was available for purchase). We gong for big announcements, like when we recently hit 50 billion pieces of  user-generated content served up for our clients. As CEO, I see myself as the Chief Culture Officer (if the CEO doesn’t set the tone, you could have a real cultural breakdown). But we all own culture at Bazaarvoice, and I’m so proud of what we have built together – as a team.

Bazaarvoice is hiring - big time. If you know an incredibly smart, passionate person that wants to join a company built to win, please send him or her our way!

 

Testimonials

"Thanks to Bazaarvoice for providing an easy way for over 50,000 Intuit customers to rate and review their TurboTax experience this year." Click to watch the video

"My Community Manager gets what it means to be a partner and understands that by growing the clients business he will also be growing his. He is always trying to provide innovation and growth to our business and understands the role Bazaarvoice can take in making our business win. My Community Manager makes Bazaarvoice more than a vendor; they are a partner."

"My Community Manager gets what it means to be a partner and understands that by growing the clients business he will also be growing his. He is always trying to provide innovation and growth to our business and understands the role Bazaarvoice can take in making our business win. My Community Manager makes Bazaarvoice more than a vendor; they are a partner." Click to watch the video

Seth Greenberg,
Director,

Sean McDonald,
Director Global Online Community,

Simon Rodrigue,
Sr. Manager eCommerce,

 

Bazaarvoice In The News

executive of the Scooter Store in New Braunfels; Brett Hurt, co-founder and CEO of Bazaarvoice; and Craig Malloy, co-founder and CEO of LifeSize Communications Inc. 

Four Austin entrepreneurs win awards; S&P index drops Guaranty Austin entrepreneurs recognized.

Austin entrepreneurs celebrated their own Thursday night at the annual Entrepreneur of the Year Awards, sponsored by Ernst & Young.

Three area entrepreneurs won awards: Doug Harrison, founder and chief executive of the Scooter Store in New Braunfels; Brett Hurt, co-founder and CEO of Bazaarvoice; and Craig Malloy, co-founder and CEO of LifeSize Communications Inc.

The Scooter Store sells power wheelchairs to the elderly and disabled at 70 stores nationwide. Bazaarvoice, based in Austin, helps companies add customer reviews to their Web sites. LifeSize, also headquartered in Austin, develops and sells high-definition videoconferencing equipment.

Melvin White won the social entrepreneur of the year award, which comes with a $100,000 grant from the Silverton Foundation. White is the founder of the Digital Workforce Academy, a nonprofit organization that trains disadvantaged people for jobs such as telecom wiring and network management.

The business winners now go on to the national entrepreneur competition in November.

BANKING

S&P SmallCap 600 drops Guaranty

Guaranty Financial Group was removed from the S&P SmallCap 600 index.

The Austin bank holding company has a market value of $35 million, below the $200 million minimum required to be in the index. The company had $15.3 billion in assets last year but has been losing money and is under orders from regulators to shore up its finances.

Guaranty was due to submit a plan to regulators last week but said after the deadline that it was "working diligently with regulators on alternative plans to strengthen our capital ratios and remain independent as Guaranty Bank."

The company's shares closed Friday at 32 cents. 

 

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